Privacy Policy

This Privacy Policy explains how Rapid Rescore LLC, operating as Rapid Rescore.com (“Rapid Rescore,” “we,” “us”), collects, uses, discloses, and protects information in connection with our website and platform (the “Service”). By using the Service, you agree to the practices described here.

Information we collect

We collect information in a few ways:

• Account information you provide directly — name, work email, company, and anything you submit through our contact form or a demo request.
• Platform data that partners submit while using the Service to process a rescore request, including client credit file data, dispute documentation, and case status information.
• Usage data collected automatically — pages visited, general device and browser information, and similar diagnostic data.
• Cookies and similar technologies, as described in the cookie section below.

How we use information

We use the information above to:

• Operate, maintain, and improve the Service;
• Process rescore requests and route corrected files to consumer reporting agencies;
• Respond to demo requests, support inquiries, and other communications;
• Monitor for security, fraud, and misuse of the Service; and
• Meet legal, regulatory, and contractual obligations.

How we share information

We do not sell personal information. We may share information with:

• Consumer reporting agencies (Experian, TransUnion, Equifax) as necessary to submit and process a rescore or dispute request;
• Service providers who support hosting, communications, and platform operations, under obligations to protect the data they handle on our behalf;
• Legal and regulatory authorities when required by law, subpoena, or to protect the rights, property, or safety of Rapid Rescore, our partners, or others.

Data security

We use administrative, technical, and physical safeguards designed to protect information submitted through the Service, including encryption in transit and at rest and role-based access controls limiting who can view a given file. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data retention

We retain information for as long as reasonably necessary to provide the Service, meet legal and regulatory obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and applicable requirements.

Your choices and rights

Depending on where you live, you may have rights to access, correct, or delete certain personal information, or to object to or restrict some processing. To make a request, contact us and we'll respond consistent with applicable law.

Cookies

We use cookies and similar technologies to operate the site, remember preferences, and understand how the Service is used. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

Children's privacy

The Service is intended for business use by adults and is not directed to children. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. We'll update the “Last updated” date above when we do, and material changes will be communicated as required by law.

Contact us

Questions about this policy or your data? Reach out here and we'll get back to you.